Call center training
These employees come with knowledge of the work and knowing whether they would want or not,” says Castilla. “Properly managed, this is an ideal situation.” Employees who have made the recommendations also provide social support for those newly hired. “They can help with training and supervision of new employees they refer. After all, we all want our friends to do their best at work for which we have recommended, “Castilla.
Castilla’s research is especially relevant at a time when employment in Call center service are being employed in countries such as India, Philippines and Malaysia. In these countries not only labor costs are significantly lower, which in some cases could mean a 40% -50% less, but also that turnover rates are also lower. For example, in India, some estimates place the rate of rotation in less than 20%.